Using the Fulfillment Times Report

This section explains how to use the Fulfillment Times Report to analyze fulfillment & production times for your print-on-demand orders.

• Fulfillment Times Report Overview
• Selecting Integrations & Date Range
• Fulfillment Times Summary Boxes
• Fulfillment Times Graph
• Fulfillment Times Details
• Drilling Down to Individual Orders

Fulfillment Times Report Overview

One of the greatest challenges with running a print-on-demand fulfilled shop is knowing when to tell your customers to expect shipment. The Printalytics Fulfillment Times Report gives you a detailed historical breakdown of your fulfillment & production times, taking the guess work out of the equation.

The Fulfillment Times Report lets you see how exactly how long it takes to submit your orders to your print service, how long they spend in production, and your overall average and median fulfillment times.

Selecting Integrations & Date Range

At the top of the Fulfillment Times Report page, there are 3 drop down boxes that let you select the date range & which Shops and Print Services you want to see reporting for. If you have multiple shops or print services connected to Printaltyics, you can select them individually or choose to display reporting for all integrations.

Fulfillment Times Summary Boxes

At the top of the Fulfillment Times Report page just under the integrations selector, there are 3 boxes showing a summary of your fulfillment & production times.

• Fulfilled Orders Box - This box shows the total number of orders that were shipped during the selected date range.
• Fulfillment Times Box - This box shows the average and median fulfillment time for your orders based on when your customer originally placed the order on your shop. The Fulfillment Time is the time from when your customer placed the order, to the time that your Print Service reported the order as shipped. These times include the time taken to submit the order to your Print Service.

• Production Times Box - This box shows the average and median production time for your orders based on when the orders were submitted to your Print Service. The Production Time is the time from when your order was received by your Print Service, to the time that your Print Service reported the order as shipped. These times do not include the time taken to submit the order to your Print Service, but they do include the time taken for your order to paid for and approved after being received by your Print Service.

  {secondary.fa-file-alt} NOTE: The Fulfillment Times Summary calculates your fulfillment times by both Average and Median. This can provide a clearer view of your normal fulfillment times in cases where one or two unusually delayed orders throws off the average.

Fulfillment Times Graph

The Fulfillment Times Graph is a combined line & stacked bar graph showing your total number of orders shipped & average fulfillment times for each time period. The time periods will be broken down into days, weeks, or months, depending on length of the date range you selected.

The line represents the number of orders shipped. The bars represent the fulfillment times, and are broken into 2 segments showing the Average Time to Submit and the Average Time to Print. If you hover over a bar on the graph, you should see a numeric breakdown of your average time to submit or print (depending on which portion you hover over) for that time period displayed on the graph.

The Average Time to Submit is the average amount of time it took for your orders to be sent to your Print Service. If your orders are submitted to your print provider & paid for/approved automatically, the graph may only show Average Time to Print.

The Average Time to Print is the average mount of time it took for your orders to be printed & shipped. This is calculated the same way as the Production Time stats shown in the Production Times Box.

Fulfillment Times Details

The Order Fulfillment Details provides a table view of the number of orders shipped and average times for submission, printing & overall fulfillment for each time period. If your orders are submitted to your print provider automatically, the Avg Time to Submit column may show all zeroes. You can click the column headers to sort the table by average times. Click the View Orders button to view details for individual orders in a particular date range.

Drilling Down to Individual Orders

On the Order Fulfillment Details table, you can click the View Orders button to drill down to view details for individual orders in a particular date range. On the individual orders page, you will see the same information displayed in the summary boxes, but the Order Fulfillment Details will now contain a line for each individual order.

The table includes Shop and Print Service order numbers, the order date, the fulfillment date, and the number of days (in whole numbers) to submit, print & fulfill for each order. You can click the column headers to sort the table by dates or day counts.